3ID Home banner
Stewart Home Command Groups
iSalute Link
You Are Not Alone! Soldiers, Family Members, Civilian Employees - CLICK HERE FOR HELP!
3rd ID Medal of Honor
Department of Defense Education Activity DoD Education Activity

School Liaison Office
Marne Messages Marne Messages
Welcome Ceremonies / Flight Tracker Welcome Home Ceremonies
News Feed Fort Stewart News
News Feed Fort Stewart Brown Bag Answers
3ID Facebook 3rd ID Facebook
3ID CYSS Facebook 3rd ID CYSS Facebook
3ID Flickr 3rd ID Flickr
3ID Twitter 3rd ID Twitter
3rd ID Vimeo 3rd ID Vimeo
Winn Army Community Hospital Winn ACH

Make An Appointment
Disaster Preparedness Disaster Preparedness
Fort Stewart/Hunter AAF On-Post Neighborhoods On-Post Housing:
FORT STEWART
MARNE POINT
HUNTER AAF
Interactive Customer Evaluation ICE
DA Photo/Multimedia Visual Infomation Service Center DA Photo/Multimedia Visual Infomation Service Center
AAFES Facilities & Hours AAFES
Facilities & Hours
Army Voting Site Army Voting Site
Gifts to Army Gifts to Army
Army POD Army Podcast
Army Blog Army Blog
Army Army Homepage
AKO AKO/DKO Site
Army Community Covenant Website Army Community Covenant Site
Army FRG Army FRG Homepage
Fort Stewart/Hunter AAF Recycling FSGA/HAAF Recycling
phone Directory Assistance
Fort Stewart Plans, Analysis, and Integration Office (PAIO)
Customer Management Services (CMS) Fort Stewart/Hunter AAF, Georgia
CMS Home

William H. Wilson Ave
Building 624, Suite 117
912-767-8781
stewpaicms@conus.army.mil


Three Tiers of Feedback
   ICE
   Community FIRST
   Customer Assessments

CMS News
   CMS: Since the Beginning
   CMS: Update
   WTU Focus Group

Links
   Army Well-Being
   Army Families Online
   Military Home Front
   My Army One Source

   Fort Stewart Homepage

ICE
The Interactive Customer Evaluation (ICE) system is a major component to providing individual feedback as part of the Customer Management Services program. It provides direct feedback of services received by individuals and promotes rapid interaction between service providers and the customer.

All of the ICE standard questions are designed to provide insight to overall customer satisfaction.  The overall satisfaction is designed to rate the customer's total experience.  The results of this questions are used to determine the satisfaction percentage displayed on the reports.  The overall satisfaction also determines whether or not a service provider manager receives a satisfied or dissatisfied comment card submission e-mail from ICE. 

ICE is accessible online from your personal computer, from any of the many kiosks located throughout Fort Stewart and Hunter Army Airfield and via hard copy comment cards located throughout the Installation. The ICE system is monitored daily to ensure customers requesting a response receive their response within 3 working days.
Last modified on: 11/18/2013 1:15:15 PM